All domestic orders over $100 receive FREE SHIPPING!
When Will My Order Ship?
All orders will be processed within 1-3 business days if standard shipping is selected. Our friends at USPS pick up our shipments at the beginning of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or on Holidays.
*Please note that we also do not ship on Saturdays, Sundays, or Holidays.
*While we will do all that we can to ensure your order is delivered on time, Boutique Collective cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
*NOTE: All orders placed on Friday after 12pm (CT), Saturday or Sunday will be processed on Monday.
Kansas City, MO In-Store Pick Up:
Can't wait for your order? We offer in-store pick up during regular business hours for our local customers at: 4161 N Mulberry Dr, Kansas City MO 64116.
*You will also receive an e-mail when your order is ready to be picked up in store.
*If you selected In-Store Pick Up and completed your order, but later decide you would like to have your order shipped, you will be charged a $7 shipping fee.
How Do I Know The Status of My Order?
Once your order has been placed, you will receive a confirmation e-mail. Then, once your order starts being processed, you will receive another e-mail with a USPS tracking number. You can check the status of your order at any time by clocking the hyperlink in your e-mail or by tracking your number at www.usps.com. For in-store pick up orders, you will receive an e-mail letting you know the order is ready to be picked up.
Can I Make Changes to My Shipping Address After I Place My Order?
Once you receive our e-mail stating that your order is processing, we are unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation e-mail, please reach out to email@example.com. We ask that in your e-mail you include your first and last name, your order number, and what changes need to be made.
What Happens if My Package is Refused or Returned to the Sender?
If your shipment is refused or returned to the sender, you will receive an e-mail notifying you once the package arrives back to us. If a package is returned due to an insufficient shipping address, the customer is responsible for the original shipping changes. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are e-mailed to customers through an online invoice.
What Happens if my Package is Never Delivered or Stolen?
Please contact us at firstname.lastname@example.org if your package is lost or stolen, and we will be happy to assist you in locating your package. You can also log on to www.usps.com to file a missing package to damaged package claim.
Didn't find the answer to your question? Reach out to us at email@example.com with any questions you may have.